Privacy Policy

Last Updated: 6 September 2026

BandarPenawar.com (“BandarPenawar.com”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

BandarPenawar.com is an independent tourism, local business and destination information platform operated by DIY Business System.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit or interact with BandarPenawar.com.

By accessing or using BandarPenawar.com, you acknowledge that you have read and understood this Privacy Policy.

1. About BandarPenawar.com

BandarPenawar.com is an independent online platform providing tourism information, destination content, local business information, stories, interviews, videos, events and other information related to Bandar Penawar and the surrounding Greater Desaru region.

BandarPenawar.com is:

  • Not an official website of the Government of Malaysia;
  • Not an official website of the Johor State Government;
  • Not an official website of Majlis Pengerang;
  • Not an official website of KEJORA;
  • Not an official website of Tourism Johor; and
  • Not owned, operated, administered or officially endorsed by the Malaysian Inbound Tourism Association (MITA).

The platform is independently operated by DIY Business System.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following information.

2.1 Information You Provide Voluntarily

You may provide information when you:

  • Contact us through forms;
  • Contact us through WhatsApp;
  • Submit a business listing;
  • Submit business or tourism information;
  • Request information or assistance;
  • Participate in an interview;
  • Submit stories, photographs, videos or other content;
  • Communicate with us by email or other communication channels; or
  • Participate in activities, promotions or other features of the website.

This information may include:

  • Name;
  • Business or organisation name;
  • Email address;
  • Telephone or WhatsApp number;
  • Business address;
  • Website or social media information;
  • Information about your business or organisation;
  • Information contained in messages or enquiries; and
  • Other information you voluntarily provide.

Please do not submit sensitive personal information unless it is specifically requested and necessary for the purpose of the interaction.

3. Information Collected Automatically

When you visit BandarPenawar.com, certain technical information may be collected automatically by our website, hosting provider, analytics tools or other technical services.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate location;
  • Pages visited;
  • Date and time of access;
  • Referring website;
  • General website usage information; and
  • Other technical information necessary for website security, performance and analytics.

This information is generally used in an aggregated or technical manner and is not necessarily used to identify you personally.

4. Cookies and Similar Technologies

BandarPenawar.com may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and analyse website traffic.

Cookies may be used for purposes such as:

  • Website functionality;
  • Security;
  • Performance;
  • Analytics;
  • Understanding how visitors use the website; and
  • Improving our content and services.

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

Third-party services used by the website may also place their own cookies or similar technologies in accordance with their respective privacy policies.

5. How We Use Your Information

We may use information collected through BandarPenawar.com for purposes including:

  • Responding to enquiries;
  • Communicating with you;
  • Providing requested information;
  • Managing business listings;
  • Publishing or updating business information;
  • Processing submissions;
  • Arranging interviews or content contributions;
  • Managing website operations;
  • Improving website content and user experience;
  • Understanding website traffic and usage;
  • Preventing fraud, abuse or security incidents;
  • Maintaining website security;
  • Managing technical issues;
  • Communicating about relevant services or opportunities where appropriate; and
  • Complying with applicable laws and regulations.

We will only use personal information for purposes reasonably related to the operation and development of BandarPenawar.com and our legitimate business activities.

6. Local Business Listings

BandarPenawar.com may provide a directory or listing service for local businesses, tourism operators, attractions, accommodation providers, restaurants, activity providers and other relevant organisations.

Where a business or organisation submits information for publication, the submitted information may include:

  • Business name;
  • Business address;
  • Telephone number;
  • WhatsApp number;
  • Email address;
  • Website;
  • Social media links;
  • Business description;
  • Opening hours;
  • Images;
  • Videos;
  • Services and facilities; and
  • Other business-related information.

Business information submitted for publication may become publicly accessible on the website.

Businesses and organisations are responsible for ensuring that the information they provide is accurate, lawful and appropriate for publication.

BandarPenawar.com does not guarantee that all information submitted by businesses is complete, accurate or current.

7. Publicly Available Business Information

Some information published on BandarPenawar.com may relate to businesses, attractions, organisations or public places and may already be publicly available through official websites, public directories, social media platforms, promotional materials or other public sources.

Where appropriate, we may collect, organise, summarise or republish publicly available business or tourism information for informational and directory purposes.

If you believe that information relating to your business or organisation is inaccurate, outdated or should be reviewed, please contact us.

8. Interviews, Stories, Photos and Videos

BandarPenawar.com may publish interviews, articles, photographs, videos and other editorial or promotional content.

If you participate in an interview or voluntarily provide content to BandarPenawar.com, you understand that such content may be published on:

  • BandarPenawar.com;
  • YouTube;
  • Social media platforms;
  • Promotional materials;
  • Search engines; and
  • Other digital channels operated or managed by us.

Interview content may be edited for length, clarity, formatting or presentation without materially changing the intended meaning.

Unless otherwise stated, opinions expressed by interviewees or contributors are their own and do not necessarily represent the views of BandarPenawar.com, DIY Business System or any other organisation.

Where appropriate, we may request permission or consent before publishing identifiable personal photographs, videos or other contributed content.

9. WhatsApp and External Communication Services

BandarPenawar.com may provide links or buttons allowing visitors to contact us through WhatsApp or other external communication platforms.

When you use these services, your communication may be processed by the relevant third-party service provider.

For example, WhatsApp communications are subject to WhatsApp’s own terms and privacy policies.

We do not control the privacy practices, security systems or policies of third-party communication platforms.

You should review the privacy policy of the relevant third-party service before providing personal information through such services.

10. Third-Party Services

BandarPenawar.com may use third-party services to support website operations, analytics, communication, hosting, security, advertising, embedded content, maps, social media and other functions.

These third parties may process certain information in accordance with their own privacy policies.

Examples may include services such as:

  • Website hosting providers;
  • Analytics services;
  • Google services;
  • YouTube;
  • WhatsApp;
  • Social media platforms;
  • Mapping services;
  • Anti-spam and security services;
  • Email or communication providers; and
  • Other technical or business service providers.

We recommend reviewing the privacy policies of third-party services when interacting with their platforms or embedded features.

11. Embedded Content

Pages on BandarPenawar.com may contain embedded content such as:

  • YouTube videos;
  • Google Maps;
  • Social media posts;
  • Images;
  • External widgets;
  • Booking or tourism-related tools; and
  • Other third-party content.

Embedded content may operate in the same manner as if you had visited the relevant third-party website directly.

Such third parties may collect information about your interaction with their content in accordance with their own privacy policies.

12. Links to Other Websites

BandarPenawar.com may contain links to external websites operated by businesses, tourism organisations, government agencies, accommodation providers, attractions, booking platforms, social media services and other third parties.

We are not responsible for the privacy practices, content, security or policies of external websites.

You should review the privacy policy of each external website before providing personal information.

13. Sharing and Disclosure of Information

We do not sell your personal information as a commercial product.

We may disclose information where reasonably necessary for purposes including:

  • Providing services requested by you;
  • Operating and maintaining the website;
  • Working with technical service providers;
  • Responding to enquiries;
  • Protecting website security;
  • Preventing fraud or misuse;
  • Complying with legal obligations;
  • Responding to lawful requests from authorities; or
  • Protecting our rights, property or users.

Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and in accordance with applicable requirements.

14. Data Security

We take reasonable measures to protect information collected through BandarPenawar.com against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through the Internet.

Visitors should avoid sending confidential or highly sensitive information through ordinary website forms, email or messaging services unless specifically requested.

15. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Responding to enquiries;
  • Maintaining business records;
  • Managing business listings;
  • Maintaining editorial records;
  • Resolving disputes;
  • Maintaining website security;
  • Complying with legal or accounting requirements; and
  • Protecting our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it where appropriate.

16. Accuracy of Information

We aim to maintain accurate and useful information on BandarPenawar.com.

However, tourism information, business information, opening hours, prices, contact details, services, events and other information may change from time to time.

We do not guarantee that all information published on the website is:

  • Complete;
  • Accurate;
  • Current;
  • Available at all times; or
  • Suitable for every visitor’s particular circumstances.

Visitors should verify important information directly with the relevant business, organisation or official source before making decisions or travel arrangements.

17. Children’s Privacy

BandarPenawar.com is not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

18. Your Privacy Rights

Depending on applicable Malaysian law and the circumstances in which your information is processed, you may have rights relating to your personal information, including the right to:

  • Request access to certain personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Ask questions about how your information is being used;
  • Withdraw consent where processing is based on consent, subject to applicable limitations; and
  • Request deletion or cessation of certain processing where applicable.

Requests will be considered in accordance with applicable laws and our legitimate operational requirements.

We may need to verify your identity before processing certain requests.

19. Business Listing Removal or Correction

If you are the owner or authorised representative of a business listed on BandarPenawar.com and believe that the listing contains inaccurate, outdated or inappropriate information, you may contact us to request:

  • Correction of information;
  • Updating of business details;
  • Removal of certain information; or
  • Removal of the listing, where appropriate.

We may request reasonable evidence that you are authorised to make such a request on behalf of the business.

20. International Data Transfers

Some third-party service providers used by BandarPenawar.com may operate servers or business operations outside Malaysia.

As a result, information may potentially be processed or stored in other countries, subject to applicable laws, contractual arrangements and the policies of the relevant service providers.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our website;
  • Services and features;
  • Business operations;
  • Technology;
  • Third-party services; or
  • Applicable legal or regulatory requirements.

The updated Privacy Policy will be published on this page together with the latest revision date.

We encourage visitors to review this page periodically.

22. Contact Us

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on BandarPenawar.com.

BandarPenawar.com
Operated by DIY Business System

Website: BandarPenawar.com

For privacy-related enquiries, please include sufficient information for us to understand and respond to your request.

23. Important Notice

This Privacy Policy is intended to explain the general privacy practices of BandarPenawar.com.

It should not be interpreted as creating contractual rights beyond those provided by applicable law.

Where specific consent, notice or legal requirements apply to a particular service, form, promotion, business listing, interview or other activity, additional privacy notices or terms may apply.

BandarPenawar.com
An independent tourism, local business and destination information platform operated by DIY Business System.

Not an official government website. Not an official MITA website or MITA-operated project.

Last Updated: 6 September 2026

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